Key Accountabilities and Responsibilities

The ideal candidate should be able to fulfil and perform the following key accountabilities and responsibilities:

• Ensuring an optimal environment for the deployment, management and maintenance of unique coding for teaching and learning innovation projects.
• Managing third-party solutions affiliated with Canvas and implement/support their LTI integrations.
• Providing second tier support for system users.
• Set-up and monitoring of an internal ticketing system for LMS-related issues to ensure that issues are addressed appropriately.
• Performing regular backup operations appropriate for data protection, disaster recovery and failover procedures.
• Provision of documentation and technical specifications to system users for planning and implementing new and/or upgraded software.
• Responsible for capacity, storage planning, and database performance. 

Qualifications, Experience, Knowledge and Skills

• NQF Level 6 in Information Technology, Information Systems, Computer Science or related field
• At least 3 years working experience in an ICT environment with knowledge and experience in deployment, management, administration and troubleshooting in a Linux operating environment for Cloud-based: Virtual Box, Ubuntu 20.04, Docker & Docker compose, NGINX and PostgreSQL
• Additional experience in the following will be an advantage: Scripting and automation tools; deployment of open-source Canvas educational software; of implementing and effectively developing helpdesk and IT operations best practices including expert knowledge of security, storage, data protection, and disaster recovery protocols
• Excellent communication in Project-based teamwork
• Analysis and problem solving
• Planning and organizing
• Written and oral communication
• Attention to detail

To apply for this opportunity, submit a fully completed job application form, a detailed curriculum vitae with three references, clearly quoting the Job Title and Reference Number