Application Consultant Job at DHL

Job Purpose

• Day-to-day business application support and management for production systems – handling system issues, answering user queries and the testing of application changes or enhancements to ensure maximum system performance.

Key Responsibilities

• Business process analysis.
• Business process modelling using any standard tool like Visio.
• Business process optimization.
• Business process root cause analysis.
• Conducting workshops with business stakeholders to elicit new business requirements.
• End-to-end development of new or existing reports, including labels.
• Documenting business requirements in a concise and structured business format.
• Documenting test cases and execution of testing.
• Planning and executing regression testing.
• WMOS Configuration.
• Performing SIT during this phase of the project.
• Assisting business during UAT.
• WMS application support.

Qualifications, Experience & Skills

Education:

• Minimum NQF Level 6 – Diploma/Degree in relevant field.
• Relevant courses in WMOS, SQL and similar.

Experience:

• Minimum 3-5 years of experience within IT.
• Minimum 3 years WMS or WMS implementation experience.
• Supply Chain Management/Warehouse Management Systems.
• Business application support.
• Knowledge of BI, Report and Labels development.
• Knowledge of IBM Cognos, Zebra Designer, Report Builder or similar.

Skills:

• Excellent facilitation and presentation skills.
• Analytical, process minded and problem-solving skills, with high accuracy and attention to detail.
• Ability to work under pressure and work efficiently in a fast-paced environment.
• Must be flexible and adaptable to changing business environment.
• Ability to work independently and collaborate with other teams.
• Ability to learn and actively seek new skills and knowledge to keep up with the changing technology field.
• Ability to prioritize, perform multiple tasks concurrently and make timely and sound decisions.
• Strong analytical skills.
• Positive & enthusiastic collaborator.
• Basic understanding of computer networks.
• Trouble shooting of business problems and reported issues.
• Application configuration.
• Must be able to provide support to operations across the country.
• Process analysis, design and documentation.
• Business application support.

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviours based on feedback.
• Takes personal responsibility for career and development.