Customer Compliance Team Leader Job at Hollywoodbets

Responsibilities

• We have an amazing opportunity for a Customer Compliance Team Leader to be based in Umhlanga, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for providing support to the team and to ensure compliance with set policies and processes.

You Bring:

• Completed Matric with English
• 2 years of administrative experience.
• Experience in Audit, Compliance, or Anti-Money Laundering (AML).
• Proven supervisory experience in a similar role or function.

A Bonus To Have:

• Completed or studying towards a diploma/degree, majoring in Compliance, AML, Auditing
• Valid driver’s license.

What You’ll Do For The Brand:

AML/Customer Compliance

• Work closely with the Customer Compliance Manager and the Compliance Manager.
• Contribute to the implementation of new and updated regulatory requirements.
• Perform enhanced due diligence reviews and reporting.
• Preparation and delivery of relevant training.
• STR and SAR reporting preparation and submission to the Nominated Officer.
• Thoroughly and timely review reports and other investigative leads that potentially identify suspicious activity.
• Investigate any possible fraud and conclude accordingly.
• Monitor and scrutinize all AML and responsible gambling risk reports to identify possible fraud.
• Looking after records of high-risk clients and report suspicious activities, if any;
• Ability to identify and escalate sensitive issues with discretion.
• Manage team performance in achievement of business objectives.
• Assist with preparation and relevant submissions for regulatory inspections and on-site reviews.
• Monthly and quarterly reporting.
• To remain completely independent and adhere to the confidentiality of the role.

Reviewing and Reporting

• Perform ongoing monitoring reviews as per documented processes.
• Work with business units to agree on findings, ratings and remedial action required.
• Produce finalised reports for all monitoring reviews conducted.
• Ensure that all monitoring reports are appropriate and include supporting evidence and/or documents.
• Follow up on recommended corrective actions, any outstanding monitoring issues and management actions.
• Ensure that all reports are saved appropriately.

People

• Training of new team members.
• Promotion of a healthy and fair work environment.
• Adhere to the principles of an ethical, honest, transparent, fair work environment.
• Performance must be tracked by yourself, and the onus is placed on you to set up performance review meetings with the manager.
• Communicate in a professional manner.

Compliance, risk, and quality

• Enforcing company policies and procedures.
• Compliance with relevant laws, regulations, and affiliated professional standards.
• Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
• Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models/recons/audits – of which is substantiated by facts with no numbers in the formulas.
• Summarize the detailed daily findings on the designated software or relevant workbook and submit a daily report to the Customer Compliance Manger
• Report suspicious behaviour and fraud findings immediately.
• Promote non-acceptance of kickbacks. Instances are to be reported immediately.

What You’ll Bring To The Team:

• Analytical mindset and possesses leadership qualities.
• Good communication and people management skills.
• Able to manage multiple engagements and deadlines.
• Strong drive to excel professionally and ability to guide and motivate team members.
• Strong written and verbal command of English.
• Establish, maintain and strengthen internal and external relationships.
• Works under limited supervision with moderate latitude for initiative.

Apply Before 01/09/2026