• We currently have open positions for Finance Application Support Analysts in our expanding team working in our Property Services Client Support teams. 
• As a subject matter expert, you will have the opportunity to analyse complex software issues, engage with our impressive client base and provide an incredible customer experience every day.  
• In this position, you will be the primary point of contact for a broad variety of customers, assisting with a wide range of questions and technical issues specifically relating to our Social Housing suite.
• Be a part of a progressive workplace environment where you can learn from the best and where your personal journey is taken seriously. Work alongside an established and leading proposition which continues to redefine the property tech world.  
• These are some fantastic opportunities for people with application support experience or aspirations, who can add the personal touch to the role and have hands on involvement with customers.  
• MRI Software will rely on you to listen to and empathise with our clients and use your troubleshooting skills, technical know-how and creativity to meet their needs and deliver a consistent, professional experience.

Job overview

• Background in Finance and support would be beneficial
• You will be joining a growing and dynamic company who designs and builds software for social housing for the wider public and commercial sectors.
• Gaining an excellent level of knowledge of our product set, you will be responsible for technical and process support of software solutions that we develop in-house.
• Resolve support tickets to SLA targets.
• You will support your peers, sharing knowledge to ensure that the team can do their job to the best of their ability.
• Assist in building and maintaining a knowledge base.

Candidate Requirements

• Customer focus and a passion for support, customer service is at the heart of what we do.
• Creative and curious trouble-shooter.
• Strong organization and time management skills.
• Professional communication skills with the ability to confidently articulate technical concepts with an excellent telephone manner.
• Ability to identify and highlight service improvements.
• Excellent computer skills and knowledge of Microsoft products required.
• The roles incorporate a working knowledge of Housing software.  Previous knowledge in this area is preferred but is not essential.  Full product training will be provided in addition to an MRI induction.

We’re obsessed with making this the best job you’ve ever had!  

•  We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  
• Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.  
• Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.  
• Invest in our competitive Personal Pension plan and help set you up for your future.  
• Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of “Flex Time Off” to be used whenever and however you choose!
• Income Protection Plans give you the peace of mind you deserve.  
• Further your professional development and growth with our generous Tuition Reimbursement Schemes.  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!