GoHighLevel Specialist (Websites, CRM, Forms) Job at Cherry Assistant

• We are hiring a GoHighLevel Specialist to support a field-service and workflow SaaS platform serving service-based businesses.
• This is a full-time remote role in a fast-paced, product-driven SaaS environment. The ideal candidate is technically sharp, detail-oriented, calm under pressure, and highly professional, with hands-on experience supporting web-based applications and building + troubleshooting websites using no-code / low-code website builders (e.g., WordPress, Webflow, GoHighLevel websites).

Important: Please Read Before Applying:

• This role requires website building experience. You do not need to able to code a site from scratch but you should be able to use a website builder like Webflow, WordPress, or GoHighLevel. You will also need to be able to set up domains and DNS records.

Key Responsibilities

• Learn the platform thoroughly, including features, workflows, integrations, and limitations
• Support customers via email, chat, or ticketing systems with onboarding, setup, and daily usage
• Guide users through: Account setup and configuration, User permissions and accesspipelines, forms, dashboards, and workflows

Website Support (Must-Have)

• Support customers with website-related setup and troubleshooting using builders such as: GoHighLevel websites, WordPress or Webflow
• Troubleshoot common website issues, including: Domain connection,publishing errors, broken pages and mobile responsiveness. 
• GoHighLevel-Specific Support: CRM setup and configuration, automations, triggers, pipelines, calendars and API-related issues.

Required Qualifications (Non-Negotiable)

• 2+ years hands-on experience with GoHighLevel (non-negotiable)
• 2+ years hands-on website experience using builders such as WordPress, Webflow, GoHighLevel websites/funnels (non-negotiable)
• 2+ years of experience in technical customer support OR supporting SaaS/web-based platforms
• Strong understanding of:a)Websites + landing pages + forms (how they work, how they break)b)Basic domain/DNS concepts (connecting domains, common errors)c)Automations, workflows, and troubleshooting
• Ability to explain technical concepts clearly to non-technical users
• Strong written and verbal communication skills in English
• Excellent problem-solving and critical-thinking ability

Required Skills & Tools

• Strong proficiency with web-based software and dashboards
• Ability to learn new systems quickly and troubleshoot independently
• Excellent organization, prioritization, and time-management skills
• Clear, structured written communication
• High emotional intelligence and customer-focused mindset
• Ability to document issues, steps, and resolutions accurately

Schedule & Pay

• Full-time position; Monday–Friday 9:00am – 5:00pm PST
• Fully remote role
• Must work U.S. business hours
• Competitive monthly pay: R18 000 – R21 500 (based on experience and skill)
• Performance-based growth opportunities

System Requirements

• Stable internet connection (minimum 20 Mbps)
• Computer with 2.4 GHz processor or higher
• Minimum 8 GB RAM
• Windows 10+ or macOS
• Headset with microphone