Customer Care Voice-Inbound Job at EXL South Africa

Job Description

• Responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of work

Responsibilities

• Responsible for answering phones, directing calls, contacting providers, and accurate and timely patient scheduling. Provides efficient, effective, quality customer service for Primary Care scope of work
• Escalate any queries, complaints to the relevant business units to ensure they are handled and resolved in a timely and professional manner  
• Increase customer retention, loyalty and build a credible reputation  
• Comprehend and adhere to the company and department standards, policies and procedures  
• Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards  

Qualifications

Minimum Requirements:  

• Grade 12 (Mandatory) 
• 6+ customer service experience    
• Soft skills & Telecommunications Experience (Advantageous)  
• Computer Literacy (MS Office, Social Media, Online, Navigation)  
• Good articulation of the English language (Spoken and Written)  
• Smart Phone compatible with Microsoft Authenticator App