Assistant Sales Manager (VR18) Job at Werkie

Role Summary:

• As the Assistant Sales Manager, you will support the Sales Manager in leading a team of debt review sales consultants, driving compliant and ethical sales performance.
• You’ll balance leadership, coaching, and performance management with a strong focus on NCA compliance, client-centred selling, and sustainable financial outcomes for clients in financial distress.

Key Responsibilities:

• Assist the Sales Manager in developing and implementing sales strategies to achieve monthly and annual targets.
• Supervise, mentor, and motivate the sales team to deliver high-quality client interactions and conversions.
• Ensure all sales activities comply with the National Credit Act (NCA) and other relevant financial regulations.
• Conduct regular training sessions on product knowledge, compliance, and ethical sales practices.
• Monitor lead conversion rates, client satisfaction scores, and team performance metrics.
• Provide reports, forecasts, and performance updates to management.
• Support the handling of complex client inquiries, complaints, or escalations with empathy and professionalism.
• Maintain strong relationships with referral partners, financial institutions, and other stakeholders.
• Perform other ad-hoc duties and tasks as required to support the team and department objectives.

Qualifications:

• Bachelor’s degree or diploma in Business, Communications, Finance, or a related field is an advantage.
• 3–5 years’ experience in sales or business development within the financial services or debt counselling sector.
• Proven track record of meeting or exceeding sales targets in a regulated environment.
• Excellent communication, leadership, and interpersonal skills.
• Strong analytical and reporting abilities, with proficiency in Microsoft Office Suite.
• Empathetic, client-focused approach with a commitment to ethical financial solutions.

Key Competencies:

• Leadership and team coaching
• Regulatory and compliance awareness
• Ethical and client-centered selling
• Financial literacy and analytical thinking
• Negotiation and relationship management
• Performance monitoring and motivation