Negotiator (AD16) Job at Werkie

Key Responsibilities

Creditor Communication & Negotiation

• Initiate and maintain professional contact with creditors.
• Negotiate repayment terms, interest reductions, and settlement offers on behalf of clients.
• Ensure all proposals comply with National Credit Act (NCA) guidelines and Debt Review policies.
• Represent clients’ best interests while remaining fully compliant with industry regulations.
• Follow up with creditors to ensure proposals are received and responded to within agreed timeframes.

Repayment Plans & Process Management

• Monitor and, where necessary, adjust existing payment plans.
• Draft and submit updated repayment proposals and supporting documentation to creditors.
• Track proposal feedback and record all counter-offers and acceptances.
• Escalate urgent, complex, or high-risk cases to management when required.

Communication & Team Collaboration

• Make and receive calls to initiate, follow up, or finalise negotiations.
• Collaborate with internal teams to obtain approval or rejection of counter proposals and adjustments.
• Clearly communicate outcomes and options so that clients can make informed decisions.
• Keep emails, notes, and system records accurate and up to date.

Administration & Tracking

• Manage and action tasks and requests in Intuitive (Debt Review Management Software).
• Use internal Excel spreadsheets to track submissions, deadlines, and responses.
• Monitor which creditors have accepted, rejected, or not yet responded.

Tools, Systems & Procedures

In this role, you will frequently work with:

• Intuitive – Company Debt Review Management Software.
• Excel spreadsheets – For tracking proposals, timelines, and outcomes.
• Outlook, Microsoft Teams and phone systems – For professional internal and external communication.
• Client Information & Documentation – Reviewing financial/supporting documents, identifying creditors and outstanding balances.
• Proposal Management – Drafting, submitting, and following up on repayment proposals within required timeframes.

Critical Skills & Knowledge

• Strong communication and negotiation skills.
• Solid financial understanding.
• Problem-solving and analytical thinking.
• Conflict resolution skills and emotional intelligence.
• Excellent attention to detail and strong organisational ability.
• Ability to work under pressure and consistently meet deadlines, KPIs, and targets.
• Adaptability to new processes and changes, with an innovative mindset towards challenges.
• Strong team communication and collaboration skills.

Key Personal Attributes

• Professional, calm presence in high-pressure situations.
• Strong sense of responsibility and accountability.
• Solutions-driven and client-focused.
• Self-motivated, yet comfortable working within a team environment.