Channel Management Analyst Job at Vodafone Global Enterprise

Role Purpose/Business Unit:

• To support Vodacom Direct’s channel operations by coordinating campaign performance, partner enablement, and project testing activities. This role plays a key part in ensuring the smooth onboarding and management of trade partners, accurate reporting, and continuous improvement of customer experience, sales performance, and operational efficiency.
• The candidate will be responsible for consolidating the performance of new lines and add on lines to present a complete view of the Vodacom Direct Inflow portfolio.

Your responsibilities will include:

Campaign & Business Partner Performance Support

• Monitor and track performance across acquisition, base management, and retention campaigns.
• Assist in analysing campaign results to optimise campaign strategies.
• Generate monthly, weekly and ad hoc reports on agent and partner performance, customer pain points, and service gaps.
• Validate campaign insights through call listening and data analysis to ensure quality and relevance. 

Trade Partner & Telesales Support

• Support onboarding of new trade partners: due diligence, document collection, Dealer ID creation, IRSP/SFTP access, and training coordination.
• Track and manage deal letters and bespoke deals, to ensure alignment with commercial goals.
• Monitor 14-day cancellations and returns, and work with partners to reduce churn and improve customer retention
• Coordinate the distribution of deals and ensure partners have access to the latest offers and promotions.

Project Enablement & Testing

• Assist in planning, executing, and tracking enablement projects to support Vodacom Direct operations.
• Provide regular updates to leadership on project progress and outcomes.

Compliance & Continuous Improvement

• Ensure compliance with internal policies, data protection laws, and industry regulations.
• Identify process inefficiencies and collaborate with cross-functional teams to implement improvements.
• Share best practices and support training updates based on campaign and partner performance insights.

The ideal candidate for this role will have:

• Matric (Essential)
• Minimum of 2 years relevant experience

Core competencies, knowledge, and experience:

• Campaign performance tracking.
• Partner onboarding and support.
• Sales operations and deal management.
• Project coordination and reporting.
• Compliance and process improvement.
• Data analysis – to interpret campaign and partner performance.
• Communication – for coordinating with partners and internal teams.
• Project management – to support enablement initiatives and track progress.
• Problem-solving – to identify service gaps and improve processes.
• Compliance awareness – to ensure adherence to policies and regulations.
• Strong analytical and problem-solving skills with experience in reporting and performance tracking.
• Excellent communication and relationship management skills.
• Detail-oriented – to ensure accuracy in reporting and compliance.
• Proactive – to identify gaps and drive improvements.
• Collaborative – to work effectively with partners and cross-functional teams.
• Adaptable – to manage changing priorities and multiple projects.
• Customer-focused – to understand and address service gaps and pain points.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 15 January 2026