3 weeks ago
Job title : CPC Supervisor – George – Cash Solutions South Africa
Job Location : South Africa,
Deadline : October 14, 2024
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Job Introduction:
CPC Supervisor
Effective Supervision of the Cash Processing Centre Operations
- Ensure that tellers are processing according to Cash processing
- policy and procedures
- Equal distribution of work to avoid bottle necks
- Effective managing of the end-to-end work flow process
- Comply with Cash Centre operational and administrative procedures
- within defined guidelines
- Ensure that Record keeping of all applicable documents are
- maintained/retained as per the standards
- Responsible to ensure that all daily recons are balanced
- Quality Assurance
- Ensures that all relevant legislative requirements (SARB minimum
- standards) are adhered to and that Company procedures and
- standards (including Health and Safety, security, personnel, finance
- and risk) are maintained
- Set and maintain acceptable standards of behaviour at work by all
- subordinate employees, as required by G4S’s code of conduct anddisciplinary code
Effective supervision of staff Assist with any other related duties as allocated/requested from
- management
- Assist with rostering
- Monitor performance and provide feedback
- Assist with the optimization of resources to meet operational needs
- Oversight of employee record ensuring that all relevant and required
- documentation is on file
- Action all customer queries and complaints
- Verify/check all cash transactions/differences
- Responsible to ensure that staff process customer transactions accurately
People Management
- Effectively manage overtime and working hours as per employee
- contract
- Monitor and address staff motivation levels
- Set and maintain acceptable standards of behaviour at work by all
- subordinate employees, as required by G4S’s values, code of
- conduct and disciplinary code.
- Ensure that all disciplinary actions are conducted in compliance with
- Company policies and procedures.
- Hold regular Cash Centre staff team meetings and communicate to
- all CMC staff through those briefings.
- Ensure record keeping of all minutes of meetings
- Ensure that all staff adhere to the uniform standards at all times
- Training and development
- Succession Planning
- Determine training needs (in line with training and HR policy) for
- Cash Centre staff. Arrange for attendance of subordinates at
- scheduled training interventions
- Engage with staff on a regular basis and coach staff as needed.
- Ensure all employees have attended the role specific training
- Supervisor must take ownership of personal development
- Risk and compliance
- Manage and monitor loss prevention and loss reduction controls
- Ensure and monitor adherence to procedures and policies with
- regards to risk
- Ensure the adherence and correct utilization of company systems
- and procedures by performing maintenance checks on the
- CCTV/note counters and all other equipment in the branch
The Ideal Candidate:
Qualification and Experience Knowledge, Skills and Attributes
- Grade 12 with Mathematics and or Accounting
- Relevant tertiary qualification advantageous
- Relevant working experience required
- Sound understanding of basic financial
- principles/information
- Computer Literacy
- Reporting and analysis of information
- Good verbal and written communication skills
- Delivering performance
- Driving changes
- Strict adherence to policies and procedures
- Customer thinking
- Ability to work in teams
- Managing People
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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