Mass Market – Administrator – Cape Town Job at Discovery Limited

Key Purpose

• The Funeral Distribution team will have a total Sales Manager complement of 12 in various regions and the role of the Office Administrator would be to provide support to the sales team as well as manage operations and admin functions within each branch or office for the division.

Areas of responsibility may include but not limited to

• To QA all submitted business
• To assist with the capturing of new business and claims, follow up on outstanding requirements with SLA
• To compile and action work based on the daily, weekly and monthly reports
• To assist the Sales Manager
• Collaborate with all business areas
• Monitor office efficiencies
• Service financial advisers and serve as a conduit between the manager and business
• Compile and present monthly team reports
• Ensure all on-boarding occurs within set SLAs
• Receive and service walk in clients
• Serve as a liaison to Discovery
• To answer the phone and manage office functions. To serve as a frontline administrator and receptionist for walk in clients
• To assist the Sales Manager with insights and trend analyses

Competencies

• Attention to Detail
• Planning and Organizing and workflow management
• Customer service orientation
• Coping and dealing with Pressure
• Good verbal and written communication skills
• Relationship building skills
• Results orientation
• Assertiveness
• Positive attitude
• Time management skills
• Multi-task on multiple projects

Education and Experience

• Matric
• Experience in the Financial Services Industry
• Knowledge and understanding of Funeral Plans