Your responsibilities

• Attend to daily customer queries within 30 mins turnaround time
• Follow up with 3PL to ensure best possible booking slots are secured for DC orders
• Quarterly master data maintenance for responsible customer accounts
• Weekly meetings with customer sales team & customers to review service, upcoming recoveries, credit notes and new store openings
• Work closely with order entry team to flag any pricing and obsolete EDI drops to Sales team immediately for resolution
• Micro manage promotional orders to ensure highest possible stock availability
• Preparation for weekly internal meetings and monthly decks
• Lead joint business plan discussions with clear timelines and deliverables
• Drive actions to ensure satisfactory results in Customer Satisfaction Surveys
• Motivate and guide your team to optimise workflows and amplify service excellence.

The experience we’re looking for

• Solid background in customer service with a grasp of commercial insights and technical know-how.
• Demonstrated success in collaborating for project delivery with various stakeholders.
• Proficient in identifying and meeting the unique requirements of customers.
• Experience in team leadership, with an ability to foster a strong customer-oriented culture.
• Analytical thinker with intermediate technical skills, supported by advanced data analytics knowledge.
• Supply chain, logistics, and business process improvement expertise.
• Knowledge of order entry systems such as JDE is beneficial.
• Advanced skills in Excel, Power point and other Microsoft office platforms.
• Good understanding of customer trading terms.

The skills for success

• Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.