Customer Service Advisor (USA) Job at Huntswood

Job Overview

• An exciting opportunity to support a financial services client of Huntswood. Their goal is to provide each customer with the highest level of customer support, including providing clearly and concisely outlined fees and charges, and payment requirements. You’ll interact with customers across multiple channels — voice, chat, SMS, and email.

Job Responsibilities

• Your key responsibilities will include assisting with account activations, providing updates on credit card application statuses, and addressing collection-related inquiries. The focus of this role is to deliver clear, effective support and resolve customer queries efficiently.

Job Requirements

• National Senior Certificate (Grade 12)
• Clear Credit and Criminal record
• 1- 2 years’ experience in financial services (Local or International)
• Customer service or call center experience in financial services.
• Typing proficiency and ability to navigate multiple computer systems.
• Basic arithmetic skills for handling account-related transactions.

Required Skills

• Assisting customers with their credit card queries, activating the account, providing update on status of application or collections of monies on current account.
• Strong communication, empathy, and emotional intelligence (EQ).
• Experience in handling customer enquiries via voice, chat, SMS, and email.
• Deliver script verbatim to every eligible caller, without deviation
• Maintain a confident, friendly, and professional tone throughout each call
• Ability to learn new processes, adapt quickly, and meet performance targets
• Stay focused and organized while handling a high volume of repetitive, structured calls
• Providing world class customer service to international clients.