4 weeks ago
Job title : Engineer – NOC Network Engineer.Technology Information
Job Location : Gauteng, Johannesburg
Deadline : October 17, 2024
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Job Description
Task Complexity:
Operational effectiveness
- Monitoring and maintenance of all backbone equipment, links and Voice services including Data Centre equipments
- Fault reporting and resolution with Telco’s, as well as monitoring and responding to Telco’s maintenance notices
- Notification of all network outages to customers both internal and external
- Incident/problem diagnosis and reporting
- Ticketing systems – keeping record of progress of local and international faults from initial request through to resolution
- Monitoring and responding to incoming mail from customers as well as internal teams
- Deal with internal escalations for network infrastructure related faults and drive resolution
- Handling of all incoming telephone calls to the Network Operations Centre
- Problem diagnosis and definition
- Ownership of queries through to resolution
- Managing network failures, both on a core level as well as customer level
- Take action to prevent the reoccurrence of problems.
- Provide input for Service Level reporting on core and customer.
- Troubleshooting complex technical core infrastructure
- Operational support of core related platforms
- Managing and debugging issues relating to routing tables and relevant routing announcements
- Debugging and troubleshoot physical line faults, including peering and backbone links
- Logging TAC cases with vendors, ensuring turnarounds and SLA’s are met.
- Troubleshooting and configuration of network devices
- First level troubleshooting of Data Centre equipment
- Management of the abuse forums
- Proactively monitor the network against any threats
- Making sure that vulnerabilities in the network are dealt with and making sure all equipment and customers are protected against any threats
General
- Adherence to internal and external service level agreements
- Upholding superior customer support service at all times
- Effective communication of all network failures and related issues to the entire business and customers
- Ensure adherence to all network and security policies and processes in place
- Manage multiple client requests and ensure customer satisfaction in a demanding environment
- Communicate effectively with customers, colleagues and management especially in time of crisis
- Update clients on all outstanding calls, regularly (within expertise and defined parameters)
Relationships
- Ensure technical information sharing/lessons learnt and enhance team cohesion through peer relationship management within the team
- Ensure effective inter-departmental communication to avoid any potential conflicts that may arise, sharing and providing relevant information.
- Enforce a customer-centric approach.
Qualifications
Education
- Minimum of 3 year Technical degree/diploma
- Cisco Professional Certification or Juniper Professional Certification
- Fluent in English
Experience:
- Minimum of 3 years’ experience ISP working environment with exposure to:
- IP routing Protocols such as BGP, ISIS, etc.
- UNIX based systems
- Cisco /Juniper devices
- Scripting
- ATM and SDH infrastructure
- Metro Ethernet type links
- Switching and routing
- Experience in supervising others
- Experience working in a medium organization
Training:
- CCNA or JNCIA
- CCIP or CCNP (will be an advantage)
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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