Credit Collection & Customer Accounting Lead needed at Hilti Group

What does the role involve?

• As C&C Manager, you will translate the company strategy into departmental targets, set ambitious targets and hold yourself and your team accountable for delivering outstanding results.
• You will ensure customer satisfaction through onsite visits, timely resolution of complaints, and the approval or recommendation of credit adjustments within defined approval guidelines. You will lead and contribute to strategic departmental and cross-functional projects to support organizational direction and strategy in areas of focus, including digitalization of internal and external processes, as well as creating value-added financial services.
• From an operational perspective, you will ensure the rollout and execution of improvement cycles for the internal control system and internal audit follow-ups for your area – you’re the champion for Internal Control systems within the Credit & Collection team, as well as the Market Organisations. Managing relevant compliance checks related to accounts receivables is part of your role, along with cash collection, credit application and payment allocations, and you will proactively monitor the external environment, collaborating with Finance Business Partners to identify local risks & opportunities.
• You also support Finance IT in improving our Credit & Collection software and processes by managing local testing rounds and identifying new process improvement opportunities in close collaboration with the global process managers.
• As a team leader, you will lead by example and in close cooperation with the sales management team to solve customer related credit & payment issues, having the overall customer relationship in mind. You will use a variety of leadership styles, to evaluate performance and development opportunities, and influence, educate, develop and support leaders in all functions, to drive business performance to achieve the company strategies.

What you need is:

• Bachelor’s degree or equivalent experience required
• Master’s degree in Business, Finance or related field preferred
• 5 years’ experience in a Credit and & Collection role preferred; otherwise, related experience in finance, consultancy or auditing role within a multinational organization
• Evidence of leadership and people management