Job title : Senior Quality Assurance Specialist
Job Location : Gauteng,
Deadline : October 18, 2024
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Minimum Requirements
Qualifications
- B. Com (auditing/finance) or equivalent three qualification in auditing, insurance, risk management or commercial studies. OR relevant 3 year undergraduate equivalent qualification in insurance/auditing/accountancy/business management.
Highly advantageous:
- Post graduate qualification in insurance or commercial studies.
- Certification in Insurance, QA, CIA, or any other related qualification.
Experience
- 5 years of full-time experience in quality assurance, auditing, accounting, or risk management (all or a combination).
- Experience obtained in consultation, facilitation, or presentation.
- Non-life Insurance industry experience.
Duties and Responsibilities
Not limited to:
Strategic Alignment
- Provides input during the development of the quality assurance department’s strategic plan.
- Provides input during the development of the department’s budgets.
- Assist in the development of the annual plan and key performance indicators.
- Is required to identify business risks that are related to their work.
- Develops annual project plans and for tasks/areas thathave been allocated to them.
- Manage and ensure regular and monthly reports ofprojects under own supervision.
- Develop, update, and submit for approval, QA procedures, or process flows, and templates for tasks/areas that have been allocated to them.
Technical: Quality Assurance Reviews, Projects
Validate, test the accuracy and completeness of the Underwriting Process by reviewing (but not limited to):
- Validate the application and insurance quotation process.
- Test the accuracy and completeness of the application vs the cover that has been underwriting.
- Recalculate the premium for accuracy.
- Review the covers for insurability and compliance with the Sasria underwriting regulations.
- Review the final policy schedule and/or coupon for accuracy and completeness.
- All relevant endorsements and annexures forming part of the insurance contract are attached, distributed or communicated to policyholders.
- Review the Policy and Coupon Administration
- Process for adequacy and effectiveness by;
- Checking if Sasria coupons and policies are issued correctly and completed in full.
- Check that Sasria coupons and policies are issued in time.
- Ensure that Sasria coupons are not backdated without prior authorisation from Sasria.
- Ensure that the process of refunds and cancellations is adequate and effective.
- Endorsements are processed accurately and documented in accordance with the Sasria regulations.
- Ensure that the correct and valid coupon stationery is used when issuing Sasria covers.
Review Compliance with the relevant laws and regulations by testing and correcting the following requirements:
- Disclosure of sections that are covered by the Sasria policy.
- Cost of cover.
- Inclusion of the correct and complete disclosure information.
Operational:Administration of QA projects (Sasria Agent Companies)
- Using the QA annual plan, identify and contact the agent company to be reviewed at least 6 weeks in advance.
- Identify and contact the relevant process owners to prepare and arrange the project planning and start-off session.
- Set up and conduct interviews with all process owners and relevant support staff members or functions to scope and develop the project plan or start of the fieldwork.
- Coordinate and confirm the traveling and administrative logistics for the fieldwork.
- Execute the quality assurance monitoring or consultative project.
- Provide regular project update (project millstones) and communicate the result of the project.
- Setup the follow-up project schedule, execute retesting, resolve process gabs/risks, and report the outcomes of the follow-up project.
Customer Relations: Internal departments or Adhoc QA projects
- Determine the deliverables of the project.
- Scope and obtain approval of the project.
- Develop a project plan with clear and documented project objective, approach, scope, resources and timelines.
- Communicate the result of the project.
- Follow-up or assist management to implement the agreed solution.
How to Apply for this Offer
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