Job Description

• The purpose of this position is to meet all sales target and maintain great customer satisfaction at all times. The successful candidate would need to have good communication and negotiation skills. This position reports to the Retail Manager

Specific Role Responsibilities    
Key Performance Indicators will include, but not limited to;

• Manage customer/counter sales and ensure that optimal customer potential is achieved.
• Achieve the sales target set by the Sales/Branch/Retail Manager
• Plan, forecast and report on sales potentials by customer.
• Report all competitor pricing and activities.
• Report all customer information regarding delivery, telesales and account problems.
• Achieve revenue targets and ensuring that new business is generated by growing customer base and increasing market share in the geographical area of responsibility.
• Build and strengthen customer relationships.  
• Receive inbound customer sales inquiries
• Provide quotations, product and service information
• Provide support and pricing details in response to inbound enquiries
• Assist all other departments (Accounts, Despatch, Warehousing, Receiving and Technical) to ensure good co-operation within the company does minimize customer queries.

Qualifications and Experience    

• Matric
• Minimum of 5 years’ experience in a sales parts environment.
• Extensive experience in a sales environment dealing with customer needs.
• Knowledge of Japanese and European truck parts will be an advantage.
• Thorough knowledge of the geographical area of responsibility.
• Technical background would be an added advantage.

Skills and Personal Attributes    

• Be a good team player
• Some business acumen, understanding the costs and breakeven scenarios of customer service delivery
• Should be able to carry out his/her responsibilities with little supervision
• Good planning and time management skills