Job Expired

Consultant, Complaints Remediation needed at Standard Bank Group

Gauteng, Johannesburg Full Time Banking

Save

Job title : Consultant, Complaints Remediation

Job Location : Gauteng, Johannesburg

Deadline : October 18, 2024

Quick Recommended Links

Job Description

  • To analyse and interpret all customer service failures logged across Business and Commercial Clients South Africa and its value chain in order to identify problem areas that require further investigations and put pro-active measures in place to prevent reoccurrences.

Qualification

  • Relevant Banking Degree

Experience 

  • 3-4 years experience of working in a Financial Services environment with knowledge of its associated products, processes and systems
  • Experience in complaints management and application of complaints regulations (e.g., Financial Sector Conduct Authority, Treating Customers Fairly, etc.)
  • Experience in data analysis, problem identification and reporting

Additional Information

Behavioural Competencies

  • Convincing People
  • Embracing Change
  • Making Decisions
  • Thinking Positively
  • Articulating Information

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Banking  jobs
  • This job has expired!