Job title : Contact Centre Consultant – Fixed Term Contract
Job Location : Western Cape, Cape Town
Deadline : October 19, 2024
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Key outputs
The successful applicant will be responsible for but not limited to the following job functions:
- Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
- Servicing our members in a customer centric way to ensure that we live by our service principles
- Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
Competencies and Skills
Behavioural Competencies
- Delivering results and meeting customer expectations
- Deciding and initiating action
- Analysing
- Resilient
- Following instructions and procedures
- Coping with pressure and setbacks
- Working with people
- Relating and networking
- Presenting and communicating information
- Persuading and influencing
- Learning and researching
Skills
- Excellent verbal and written communication skills;
- Excellent administration skills;
- MS Office and PC literate
- Time Management
Personal Attribute and Skills:
- Customer Centric
- Empathetic
Education and Experience
Education:
- Matric with Mathematics or Accounting minimum of 50% and above.
- Having a achieved a minimum of 50% in English in Matric
- Basic MS Office Skills
Experience
- At least 12 months working experience in a customer services environment
Advantageous
- The Business Writing Skill
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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