Job title : Customer Service Internship
Job Location : Western Cape, Cape Town
Deadline : October 19, 2024
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Principal Accountabilities:
- Provide an efficient and on time response to inbound calls and to process orders so that customer needs are met
- Answer calls in line with set standards to resolve customer queries
- Handle customer call courteously, efficiently, and promptly
- Receive product training to be able to promote products to customers
- Follow up with internal teams on customer queries
- Provide 1st line support on digital products
- Communicate progress of queries to customer
- Provide requested documentation to customer e.g., backorder reports, proof of deliveries, price lists etc.
Gain exposure to and develop an understanding of:
- The educational publishing industry
- The customer service environment
- OUPSA product
- Supply chain, warehouse and distribution processes
- Database maintenance
- Data capturing
- SAP, MS Office
Requirements
- A diploma or degree in a relevant field
- Experience in a call centre or customer care role will be an advantage
- Computer literacy – Word, Excel, PowerPoint
- South African citizen
- Access to reliable transport
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Customer Service jobs