Minimum requirements

• SAP Retail Processes: Understanding of Business Processes Functionality available in SAP. SAP supports a wide range of business processes, ie Inventory Management, Article Master Data, Site Master Data, Promotions,  Procurement, Sales and Distribution etc. You should have a good understanding of these business processes and how they are implemented in SAP. This knowledge will help you identify and troubleshoot issues that may arise within these processes.
• Analyse and resolve Application issues within the service level agreement (SLA).
• Provide world class standby to end-users after hours.
• System configuration.
• Ensure alignment across SAP and non-SAP systems
• Identify repeated incidents and provide root cause analysis and possible solution that are feasiable.
• System Enhancements/Optimizations of existing/new SAP programs following the end to end SDLC process.
• Schedule knowledge sharing sessions with support consultants for Enhancements and Optimizations implemented
• Document troubleshooting steps for future use