Job title : Incident Management Engineer
Job Location : Western Cape, Cape Town
Deadline : October 23, 2024
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Key job responsibilities
Every day will bring new and exciting challenges that include elements of:
- Drive the resolution of large scale customer impacting incidents as part of a team rotation
- Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
- Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
- Contribute to Problem Records for customers
- Conduct continuous real-time proactive monitoring of customer metrics
- Prioritize, manage, and own emerging and developing customer issues from start to finish
- Monitor and manage communications during high impact events via relevant channels
- Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
- Lead projects and virtual teams to drive operational improvements
- Create and review documentation; design/influence new standard operating procedures
- Identify and troubleshoot recurring platform issues and own projects to drive improvements
- Mentor peers in your areas of technical and operational strength
- Perform other duties as required by the organization
BASIC QUALIFICATIONS
- 3+ years of network and operating system support experience
- 3+ years of virtualization, orchestration and cloud computing (e.g., Hypervisors, VMware, Xen) experience
- Bachelor’s degree in computer science or equivalent, or 3+ years of technical support experience
PREFERRED QUALIFICATIONS
- Industry specific accredited certification(s) such as AWS Associate level certification
- Familiarity with Cloud services
- Ability to work in ambiguous environment and drive collaborative projects from conception to delivery
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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