Job title : Manager: Funeral Claims
Job Location : Western Cape, Stellenbosch
Deadline : October 24, 2024
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About the role
- As the Manager: Funeral Insurance Claims, you will oversee funeral claims processing, ensuring operational efficiency and regulatory compliance. Extensive experience in long-term and funeral insurance is essential, with a strong focus on the Policyholder Protection Rules (PPR) Rule 2A and Rule 17. Your role involves leading a team, optimizing claims processes, and ensuring fair, efficient outcomes that meet industry standards.
- This position is critical in driving innovation, enhancing client experience, and ensuring compliance, while fostering a high performing, engaged team.
What you will be doing:
To manage the Funeral Claims function and team:
- To innovate and drive the assessment of funeral claims
- So that all funeral claims are assessed effectively and efficiently by the team, ensuring optimal management of the function and business
Key Performance Areas:
- General management of the funeral claims processing and disputes function
- Operational management and delivery
- Process development and innovation
- People / Team Management
- Relationship and stakeholder Management
Minimum:
- 8+ years’ experience in insurance, banking or financial services
- Including at least 3 years’ experience of funeral insurance claims assessment
- At least 2 years’ experience leading or managing a team in a mid to senior role
Qualifications (Minimum)
- Relevant Tertiary Qualification
Qualifications (Ideal or Preferred)
- Honours Degree in Business Management or Related
Knowledge:
Minimum:
- Detailed working knowledge on elements, application and best practices in relation to Rule 2A and 17 of the Long-Term Insurance Act Policyholder Protection Rules
- Life insurance industry, products, processes
- People/team management practices and principles
- Business and commercial awareness and thinking
- General operations management practices and principles
- Change management and business communications
- Application of PPR rule 2A
Ideal:
- Stakeholder management practices
- Project management methodology
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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