Job title : Technical Service Manager at SAP Enterprise Cloud Services
Job Location : Gauteng,
Deadline : October 26, 2024
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As Technical Service Manager you will be responsible for the following tasks:
- Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
- Understand the customer business, goals, and challenges to suggest technical solutions & services
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
- Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
- Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
- Design optimal SAP configuration to maximize system performance and availability.
- Identify and position offerings by SAP that deliver value to the customer
What you need to bring
- Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis)
- Minimum 3 years of experience in a customer-facing role
- Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases
- Experience in de-escalating critical situations
- Fluency in English mandatory, fluency in Portuguese & French highly appreciated
- Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
- Hyperscalers certification (AWS, Azure, GCP) is a plus
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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