1 day ago
Job title : Interaction Designer
Job Location : Gauteng,
Deadline : October 26, 2024
Quick Recommended Links
Are you someone who can:
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members and service providers
- Develop a variety of user experience design principles, best practices and processes
- Provide leadership to the creative team on user experience design concepts
- Customer Journey Mapping: oversee and support the completion of all CX artifacts including the mapping the entire customer journey to identify pain points, needs, and opportunities for improving the overall experience
- User Research: ensure relevant research such as surveys, interviews, and usability insights are gathered and applied into user behavior, preferences, and challenges
- Collaboration with Teams: working closely with product development, marketing, design, and technical teams to ensure that customer-centric solutions are implemented
- Optimizing touchpoints: oversee and ensure that every interaction, from customer entry point to customer support, is optimized to enhance the overall user experience
- Design and testing: oversee and support design elements and all prototypes to ensure that user interfaces are intuitive, functional, and aesthetically pleasing
- Continuous Improvement: Implementing strategies to continuously refine and improve the user experience based on evolving customer expectations and market trends.
Education/ Qualifications
- Bachelor’s Degree: in Marketing, Business administration, Psychology, or a related area
- Additional qualification in Customer Experience, Marketing, UX or a related field advantageous
Experience
- 5+ years in Customer Experience, Marketing, UX or Product management roles
- Leadership Experience: experience managing UX teams and projects
- Experience in Retail or Telco industries advantageous
Skills
- Analytical skills: ability to analyze data and customer feedback to inform decisions
- Communication skills: strong verbal and written communication for collaborating with teams and presenting to stakeholders
- Customer-centric mindset: understanding customer needs and behaviours
- Project management: ability to manage multiple projects and prioritise tasks effectively
- Technical proficiency: ability to use collaborative whiteboarding tools, like Figjam, and ability to design prototypes in cloud-based design tools, preferably Figma
Certifications (optional but beneficial)
- Customer Experience or UX Certification: like CXPA or similar
- Project Management Certification: PMP or similar can enhance project management capabilities.
Other qualities
- Empathy: a strong ability to understand and relate to customers’ experiences
- Adaptability: flexibility to adjust strategies based on changing customer needs and market trends
We can be a match if you are:
- Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to take action.
- Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to achieve this.
- A team player – you believe in the power of teams, building and leveraging your networks.
- Emotionally intelligent – you are able to connect with people to build trust.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- ICT jobs