Job title : Team Leader
Job Location : Eastern Cape,
Deadline : October 30, 2024
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Key Responsibilities:
- Team Leadership: Lead and manage a team of German-speaking CSRs, providing direction, guidance, and support.
- Daily Operations: Oversee day-to-day workflows to ensure seamless operations and high-quality service delivery.
- Performance Management: Conduct regular performance evaluations, providing constructive feedback to help team members grow and improve.
- Escalation Resolution: Address and resolve customer escalations promptly, ensuring effective and timely solutions.
- Collaboration: Work closely with other departments to streamline processes, enhance customer service, and ensure smooth workflow across teams.
- Target Monitoring: Track and update performance metrics, ensuring team targets are consistently met or exceeded.
Requirements:
- Language Skills: Fluent in both German and English.
- Experience: Prior experience in a customer service leadership or supervisory role, preferably in a call center environment.
Skills:
- Strong leadership and communication skills.
- Ability to manage escalated customer issues with professionalism and empathy.
- Excellent organizational and problem-solving abilities.
- Strong focus on driving team success and achieving performance metrics.
How to Apply for this Offer
Interested and qualified candidates should apply using the Apply Now button below.
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