Job title : Broker Client Services Team Leader
Job Location : Gauteng,
Deadline : October 07, 2024
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- The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Minimum Qualifications Required
- Grade 12/Standard 10/NQF 4
- RE 5
- Tertiary Qualification (FSCA Recognized)
- Class of Business: Personal lines
Minimum Experience
- Minimum of 5 years’ experience in a broker or client services environment
- Minimum of 5 years’ experience in a Underwriting/Policy Admen Services role
- Minimum of 1 year experience as a Team Leader or 2IC
Deliverables include, but will not be limited to
- Team Performance and Productivity
- Project Planning and Execution
- Communication and Coordination
- Management of Service Levels and TAT
- Manage Broker/Client complaints and feedback
- Problem Solving and Decision Marking
- Resource Management
- Documentation and Compliance
- Ensure fair and consistent measurements are in place for the team
- Weekly coaching and training to improve the teams skill sets
- Team Development and Culture
Essential Requirements
- Professionalism
- Presentable
- Analytical
- Above average numeric skills
- Must be highly proficient in dealing with clients/brokers at all levels
- Excellent verbal and written communication skills
- Attention to detail
- Self-motivated and Flexibility
- Problem solving skills and solution oriented
- Ability to multi-task and cope with pressure
- Ability to lead people
- Commitment to personal and team goals
- Reporting progress to stakeholders
- Motivating team members to accomplish their goals
- Nurturing team member strengths and identifying areas for improvement
- Ability to apply business rules and processes
Deadline to apply: 4 October 2024
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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