4 weeks ago
Job title : Manager – Key Account Management (KAM) Enterprise Business Unit MANCO
Job Location : Gauteng, Roodepoort
Deadline : November 01, 2024
Quick Recommended Links
Responsibilities
- The Manager: Key Account Management be accountable to achieve the following objectives:
- Manage ~1 to 4 regional MNC accounts throughout their lifetime with MTN (existing and potential perspective clients) and across and beyond MTN footprint
- Responsible and accountable for the managed accounts revenue targets
- Deliver account planning and manage pipeline through use of statistical data related to clients and industry trends
- Defend accounts through understanding competitive intelligence and understanding customer’s needs
- Cross-sell and up-sell to existing client to grow account revenues and share of wallet
- Pursue sales opportunities and leads to close new accounts
- Ensure delivery of financial and operational targets
- Liaise with and manage interaction with Local Account Managers for his dedicated accounts within each OpCo and other virtual team members across all relevant functions
- Coordinate operations related to his/her managed accounts with the Local Account Managers within each OpCo
- Partner with bid management organization to build out detailed RFP responses and contract development
- Develop and maintain strong long-term relationships with the key account decision makers
- Evaluates customer preferences, pricing, product terms and conditions to ensure that client requirements are met; gather and analyse data regarding competitor pricing and products and ensure that MTN products and services fit customer requirements
- Provide input into data collection for reporting and forecasting
- Adhere to MTN policies for compliance and sound governance
- Collaborate to provide direction on the service relationship for nominated accounts e.g., interlocks with supporting departments to ensure accurate billing
- Responsible for quality bid and proposal management, identifying and reporting on key risks and issues
- Provide inputs to decisions on new product propositions and services for customers based on his understanding of the customer requirements and needs
- Create reports on sales pipeline and expected RFPs from the account managed
Qualifications
Education:
- Minimum 3 year Academic Degree (Sales & Marketing / Finance / IT)
- Post graduate qualification (as advantage)
- English, French and Arabic (as advantage)
Experience:
- Minimum 5 years sales experience in ICT industry focussed on the ISP/Telecommunications sector
- Gold Certified Seller as per MTN Sales Academy Certification process – within 12 months in the role
- Experience with Multinational Accounts and growing accounts into large revenue accounts
- Ability to manage virtual teams to optimize virtual collaboration and performance
- Knowledge of sales performance reporting
- Excellent communication skills across verbal, written, and presentation and experience of presenting to senior customers
- Worked across diverse cultures and geographies advantageous
- Experience in global/multinational enterprise, coupled with working in emerging markets
- Proven track record of performance against sales targets
- Fluency in French (desired)
- Deep understanding of MTN products and solutions
- Ability to share knowledge about the different solutions to address the demand with client and account team (without necessarily the need of pre-sales and specialist team)
Competencies:
- Ability to operate in a complex environment, full of ambiguity and continuous change
- High energy and work rate with ability to manage highly stressful periods
- Curious mindset, excited and have the ability to learn new ICT offerings
- Available to travel locally or internationally dependant on operational requirements
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Sales / Retail / Business Development jobs