2 days ago
Job title : Workforce Management Consultant
Job Location : Western Cape, Cape Town
Deadline : November 02, 2024
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Job Description
- Configure, implement and integrate workforce management solution for customers. Conduct Training for WFM customers on solutions implemented and provide after sales support.
KEY RESPONSIBILITIES:
Design and plan WFM systems for clients
- Understand the WFM blueprint and configure the system according to the customer’s requirements
- Configure the customer’s rules within the setup of the system
- Facilitate the population of the blueprint with mid market clients
- Consult with and advise customers on best practice, industry standards and legislation compliance
Integrate WFM system with customers systems
- Identify which systems the WFM system needs to be integrated with from the blueprint
- Liaise directly with customer’s 3rd party vendors (eg payroll system, master data and HR) where necessary to for effective integration
Implement WFM system for customers
- Configure the system according to the blueprint
- Facilitate user acceptance testing with clients
- Deploy the WFM system
Conduct Training for WFM customers
- Conduct end user training with client’s end users and super users
- Continually develop own skills to improve training methods and product knowledge
- Keep skills updated by attending regular training on the Kronos training portal
- Hand Hold end users through their first payrolls and iron out any post go live and day to day operation teething problem
- Project Closure and debrief
- Participate and contribute in project post mortem meetings
- Provide after sales support
- Provide end to end system support to clients (on-site and remote)
- Attend to assigned service calls promptly for optimum resolution
- Source solutions from seniors for calls that cannot be resolved
- Use the Kronos global support system to log and resolve complex product issues
- Provide Help Desk support
CORE RESPONSIBILITIES:
- Constantly and proactively Learn about and understand the entire Kronos product line
- Review the Kronos Web Site on a weekly basis, use the tools available to enhance understanding of the products and identify new information relevant to Kronos
- Use the Kronos On-line library as a source of technical information
- Use the Product Forums to log questions and receive responses from other Consultants and Kronos Reps around the world
- Stay abreast of changes that occur in Kronos’ day-to-day business
- Participate in Web Virtual Training / Webinars when available
- Get involved with testing new Kronos products and features.
- Collaborate with other Consultants on their experiences.
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
- National Operations Manager
- Other Kronos Consultants
- Pre-Sales Consultants
- Technical Consultants
- Project Managers
Reasons for Interaction:
- Direct report
- Teamwork
- Collaboration
- Dual customer service
- On-going project delivery
External:
- WFM customers
- Kronos Global Support
- Kronos Customer Success Manager
Reasons for Interaction:
- Customer service & delivery
- Conduct training sessions
- Provide after sales support
- Resolution of customer queries
- Provide feedback
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
Essential
- Matric
Advantageous:
- Tertiary IT qualification (Certificate / Diploma / Degree)
- HR qualification (Certificate / Diploma / Degree)
- Microsoft certifications
Experience:
- At least 2 – 3 years’ experience in system integration and networking
- PC application software experience (MS Office Suite)
- Time and Labour management system experience advantageous.
- Microsoft operating systems and SQL database systems experience advantageous
Skills:
Essential:
- Basic knowledge of Mobile technology
- Basic knowledge of Cloud computing
- Knowledge of various browsers
- Presentation Skills
- Excellent customer relations skills
- Soft skills associated with effective customer communications and account management
- Ability to coordinate and organize multi-tasks to achieve training vision
- Time management skills
- Windows server experience
- Ability to multi-task
Advantageous:
- Knowledge of Time and Attendance systems
- Kronos configuration experience
- SQL Reporting services
- Visual Studio
- Oracle
- SQL
Other requirements:
- Must be willing to travel, locally and internationally to customer sites
- Must have own vehicle and driver’s license
How to Apply for this Offer
- ICT jobs