Job title : Application Support
Job Location : Gauteng, Johannesburg
Deadline : November 03, 2024
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Duties and responsibilities
- Logging and tracking of incidents and requests.
- Perform initial investigation, assign ticket priorities and follow each ticket through to resolution and ticket closure.
- Analyse incidents to determine problems and driving the problem management process to address root causes.
- Escalate to IT internal and vendors resources where necessary.
- Ensure that Service Levels Agreements are maintained between business teams and IT.
- Provide data, reporting and insights on service desk trends, informing strategies for improvement.
- User profile/security maintenance on all applications.
- Organize, manage, facilitate training for users.
- Collaborate with internal IT technical team and vendors to assist end-users and stakeholders to resolve queries and ensure achievement of all business objectives.
- Assist with system check after changes made that affect Application
- Create and update E-content for applications. Chief Information
- Innovation (Process, System improvement or new features and functionality)
- Implementation of new processes and updating of current.
- Documentation of SOP’s.
- Periodic DR tests for Applications.
- Circulate communications to users regarding Application updates
- Perform secondary duties for System Administration which includes:
- Maintain Security permissions (Roles/Users/Entities)
- Add new ledger code
- Add property
- Add new legal entity (e.g. Division or Landlord)
- Other master data related maintenance (e.g. Group Roll Up / report grouping changes)
- Perform Month end Procedures (Invoice/Statement/GL Close/Projection Close)
Requirements
Experience & Qualifications
- National Diploma in IT /BSc Degree.
- 3 years’ experience in providing help desk support.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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