Job title : Parts Manager- Renault Melrose
Job Location : Gauteng, Johannesburg
Deadline : November 03, 2024
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GENERIC JOB OUTPUTS
PROCESS
- Achieve and exceed M/Importer sales targets.
- Contribute to the development of the appropriate strategy and set targets within area of accountability.
- Coordinate and monitor the sales and marketing activities of parts, products and accessories for delivering against planned initiatives.
- Define standard operating procedures (SOPs).
- Implement and manage end-to-end processes.
- Manage all operational risk and risk mitigation initiatives.
- Manage operational risk and risk mitigation initiatives.
- Manage efforts to improve current sales of parts, products and accessories that can potentially lead to higher profitability and improved client satisfaction.
- Manage operational risk and risk mitigation initiatives.
- Manage parts returned, correct stock management, queries and settlement discounts.
- Manage parts sales channels including: telesales, counter sales, sales representatives and etc.
- Monitor and report on progress against operational plans and adjust where required.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Resolve problems by applying the necessary discretion and guidelines.
- Understand and adhere to M/Importer targets.
FINANCE
- Grow turnover and customer base to maximise profits.
- Manage financial activities in line with approved policies and procedures.
- Manage, monitor and report on budget variances and provide solutions.
CLIENT
- Deliver services and/or products that create a culture which aims to meet or exceed customers’ expectations in the business.
- Build sustainable relationships with customers that contribute to a culture of customer service excellence.
- Identify and address customer needs by providing a variety of related parts, products and accessories, to enhance satisfaction and retention of customers.
- Maintain customer relations through regular contact, in order to ensure customer retention and growth.
- Plan, manage and monitor processes to ensure customer service excellence.
PEOPLE
- Create an engaging, enabling and productive work climate aligned to the employee value proposition.
- Ensure staff have adequate technical knowledge and skills.
- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
- Monitor and positively influence and manage change, and offer operational support where required.
- Own and live up to company values.
Minimum Experience
- 3 – 5 years’ experience in a similar environment, of which at least 1 – 3 years’ supervisory / team lead experience
Minimum Qualification
- Matric
- Any relevant tertiary qualification
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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