Call Centre Quality Analyst III needed at Santam Insurance

PRINCIPAL ACCOUNTABILITIES

• Effective underwriting of complex risks (new business, renewals, ad-hoc)
• Identifying re-insurance and appropriate action
• Effective screening actions
• Providing quality and correct feedback on high level technical queries
• Working within higher level mandates
• Negotiating with internal and external clients
• Building and maintaining relationships at various levels within the organisation including CCC,
• Distribution and HO underwriting
• Strong retention (profitability and growth) focus

QUALIFICATIONS AND EXPERIENCE

• A minimum of 10 years underwriting experience within a short-term Commercial insurance industry required.
• Grade 12
• IISA professional membership (associate)
• FAIS compliant: NQF level 6 (Commercial Lines)
• Proficiency in MS Word and Excel
• Regulatory Examination (RE) advantageous
• Extensive commercial short-term insurance knowledge
• Commercial product training (SMK’s)  and Risk Identification program/qualification advantageous
• A good understanding of operational processes, SLA’s and commercial quoting tools.

SKILLS

• Good communication and negotiation skills
• Proficient in Afrikaans and English
• Strong client service orientation
• Strong analytical skills
• Ability to work under pressure
• Strong sense of self-management
• Strong relationship building and network skills (internal and external parties)