Job title : Call Centre Operator
Job Location : Western Cape, Cape Town
Deadline : November 04, 2024
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Key Responsibilities
- Preparation for Inbound and Outbound Calls.
- Quality of Call Opening.
- Quality of Collections Call.
- Quality of Credit Line Affordability Calculations.
- Educating the Customer – education with regards to benefits of payment; NCA, Fashion Delivery Service and consequences of non-payment.
- Administration – demonstrates an ability to adhere to administrative call procedures with speed and accuracy and updates customer details, summarises comments in the memo field.
- Quality of Call Ending
Qualifications and Experience
Qualification/s:
- Matric or equivalent qualification
Experience / Knowledge:
- Previous relevant experience is advantageous
Competencies
Technical:
Essential Competencies:
- Computer literate (Excel, Word)
Behavioural:
- An ability to focus and concentrate
- Excellent customer relations and people skills
- Excellent communication skills and writing skills in English
- The ability to work independently, in a fast paced environment
- Accuracy and attention to detail
- An ability to focus and concentrate
- Proactive, self-motivated and flexible
- Problem solving skills.
- Telephone Personality – displays a customer-orientated, energetic, friendly, respectful and empathetic telephone personality.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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