Business Area Lead: Civil Case Select Strategy needed at The South African Revenue Service

Job Purpose

• To provide leadership expertise in evaluating and selecting civil cases that align with the organisation’s goals, developing strategic plans for case management, efficiently allocating resources, monitoring case performance, and communicating with stakeholders.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Honours / Postgraduate Diploma (NQF 8) AND 10-12 years’ experience in a similar environment, of which 3-4 years at the management level.
• Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) AND 12 – 15 years’ experience in a similar environment, of which 3-4 years at the management level

Minimum Functional Requirements

Job Outputs:

Process

• Act as the bottom-line driver of best operating practices for Civil Case Selection Strategy.
• Define and balance the best way to achieve business tactical intention through process, people and task determination for Civil Case Selection Strategy.
• Own and oversee the practice of Civil Case Selection Strategy through compliance analysis and evaluation for Tax.
• Formulate the tactical strategy and associated delivery plans to manage the end-to-end process for Civil Case Selection Strategy.
• Develop practices to identify and consolidate compliance risks across all taxpayer groups for Civil Case Selection.
• Protect organisation by establishing practices for compliance risk & Civil Case Selection Strategy standards, anticipating compliance trends.
• Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
• Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional and organisational changes.
• Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, driving best practice solutions.
• Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
• Use the insights gained through integrated business reports to measure success & realign tactical strategy development objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation.

Governance

• Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.
• Plan & develop enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.

People

• Plan & develop enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
• Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
• Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised areas.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of accountability.
• Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.

Client

• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunities for feedback and exceptional service.
• Develop and ensure implementation of practices which build service delivery excellence and encourage others to provide exceptional client service.
• Build strong relationships and develop service-level agreements that promote SARS with internal and external stakeholders.