Job title : Consumer Services Specialist
Job Location : Gauteng, Johannesburg
Deadline : November 07, 2024
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Your key responsibilities will be
- Answer incoming phone calls from Consumers/stakeholders and perform duties including capturing sales orders, resolving consumer queries, answer questions on products and/or services
- Outbound calls to consumers to confirm monthly orders and products
- Responsible for the conversion of leads within SLA and verification of all mandatory Consumer masterdata and documents
- Ensuring all email queries are actioned within 48 hours
- Ensuring all changes to masterdata are updated in the CRM system timeously and that masterdata is complete and accurate at all times
- Logging consumer complaints in the CRM system timeously and following up with the necessary action
- Ensuring all consumer interactions are recorded in the CRM system as per SOP
- Asking insightful questions that get to the root cause of the consumer’s query
- Consumer sales activities as per scheduled campaigns
- Any other Consumer service-related tasks as requested
Professional qualifications
- At least one year of working experience
- Tertiary qualification is an advantage
- Previous experience in a medical field is an advantage
- Afrikaans speaking
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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