Job title : Senior Systems Support (Supply Chain & Logistics) Mr Price Group
Job Location : KwaZulu-Natal, Durban
Deadline : November 07, 2024
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Job Description
- We’re looking for a software support whiz to add value to our Supply Chain technology team!
Responsibilities
- Ensure the timeous and effective response to first line support queries & problems to resolve issues arising from the use of applications and escalate queries where the issue cannot be resolved.
- Determining the nature of business problems through asking relevant questions
- Follow up with customers to ensure the issue has been resolved
- Analyse trends in incidences reported & resolved to provide insights to developers and IT teams on areas of concern or repeated problems within applications or systems
- Document the process applied and resolution used to resolve incidences to maintain a library of knowledge to be shared with support & IT teams .
- Ensure incidents are resolved as per SLA agreement
- Ensure Access and Master data to all applications are managed accurately .
- Proactively review all environments to ensure the mitigation of risks .
- Effectively maintain the day to day operations of the departmental Systems which include daily updates and reconciliation, verifying server backups, verifying database backups, server sizes, integration error reports
- Ensuring compliance with best practice and standards
- Build a sustainable working relationship with customers to ensure good customer service .
- Work with both internal and external teams to drive root cause resolution of incidents logged
Qualifications
- IT Diploma or Degree
- 2+ years’ working experience with:
- SQL
- Data Analysis
- Microsoft Excel (experienced to advance level)
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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