Licensing Specialist needed at Accenture

Job Description

• Manage software requests in ITSM Tool (ServiceNow, BMC Remedy/Others) utilizing software catalog and software request management processes
• Provide monthly reports, number of requests with potential recommendations for improvement Manage SaaS Portals, software metering and license re-harvesting Support software procurement
• Ensure data from Software Scanning tools is in sync with CMDB data Update Tier 3 Publisher data and monitor software usage for in-scope publishers, in SAM Tool (ServiceNow/Flexera/SNOW/Others).
• Add Knowledge Base articles and best practices for software requests within the ITSM Tool to enhance end users experience Analyze current process and work on implementing process improvements for better outcomes

Qualifications

• Bsc Information Technology Degree or Relavant Tertiary Qualification