Job title : Rental Agent – Bloemfontein
Job Location : Free State,
Deadline : November 08, 2024
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Purpose of the Job
- To Keep Branch Administration up to date, Manage Contracts on Embrace from opening to closing and submitting to invoicing. Establish Good Customer Relations. Assist with Express operations.
Key Responsibilities
- Vehicle Delivery and Collections
- A contract is issued for each hire
- Contract completed in full, including customer details, order number and contact number
- Vehicle information completed on contract
- Driver information completed on contract
- Vehicles prepared the day before hire or well in advance
- Vehicles are to leave the yard within 15 minutes of an order being received
- Vehicles delivered on time
- Vehicles collected on time
- Collection slips are completed for each collection
- Collection slips are attached to the contract for invoicing purposes
- Delivery and collection are to be written on the contract for easy reference at Invoicing
- Fleet control
- Fleet status report to be updated daily
- COF and Service information are monitored daily
- Tracking route sheets to be done daily
- Monitor vehicles that have not returned from the Workshop
- Vehicle Breakdowns and Fleet Maintenance
- Breakdown reported to the Rental Agent
- Obtain full details of breakdown
- Fleet Manager/Fleet Controller to make booking
- Arrangements with Workshop to attend to the breakdown
- Manage the Fleet Reports, i.e. ODO app, to ensure that all vehicles are attended to services and COFs on time
- Credit Card Rentals
- DA is received from the Call Centre
- Contact the customer to confirm the booking
- Arrangements are made with customer for collection
- Meet and greet at Value entrance
- Contracts are issued for each hire
- DA attached to the contract for Invoicing purposes
- The vehicle checklist was completed
- Customer Requirements
- Prompt response to customer requests
- Prompt response to breakdown
- Ensuring Vehicles are reliable and in good condition
- Vehicles are clean
- Vehicles are checked, and the checklist is completed before delivery
- Customer queries
- Dealing with Debtors on authorisation codes
- Arranging account numbers with debtors
- Arranging sub-accounts for branches
- Reports
- Fuel Reports – Micro Alert
- Tracking Reports
- E-Toll Reports
- Turndowns
- Recoveries
- R/A Capture Report
- Daily Invoice Report
- Credit Synopsis
General Requirements
- Answer the call within 3 minutes in a helpful and professional manner
- General Duties as and when required by the Operations Manager
- Keep the Standard of the Branch and yard in an orderly manner
- Keep desks free of paperwork and litter
- Keep Health and Safety requirements updated as required by the Operation Manager
- Receive and dispatch Express freight and POD maintenance Operations in general when required daily
Minimum Requirements
- Grade 12 (Matric)
- 3 years of experience in a similar environment
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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