Specific Tasks and Outcomes

Technical Support  

• Providing technical support during live broadcasts.
• Providing technical line-ups,testing, and routing of all incoming live satellite and fibre feeds.
• Assisting SNG/ENG crews with repairs and maintenance of their equipment.
• Providing first line support to all operational personnel.
• Assisting in diagnosing and correcting faults finding down to component level.
• Assisting in the installation and commissioning of new equipment.
• Ensuring drawings and documentation are up to date if future installation changes occur.

Preventative Maintenance

• Performing preventative maintenance per published schedule.
• Completing routine system checks as per published schedule.
• Identifying possible breakdown points and develop preventative plans to minimize down time.
• Investigating and submitting fault finding report during breakdowns to prevent future downtime.
• Investigating escalated incidents to responsible service owners and seek resolution.
• Facilitating recovery following resolution of incidents.

Key Performance Indicators

Performance Criteria

Key Performance Indicator 1

• Providing technical support during all broadcasts

Key Performance Indicator 2

• Performing preventative maintenance per published schedule

Key Performance Indicator 3

• Investigating and submitting fault finding report during breakdowns to prevent future downtime

Key Performance Indicator 4

• Assisting with the installation and commissioning of new equipment.

Key Performance Indicator 5

• Completing routine system checks as per published schedule

Key Performance Indicator 6

• Providing first line support to all operational personnel.

Requirements

• A minimum of 2 years experience within a similiar role
• A National Diploma in Engineering and/or Computer Systems?
• Experience in A+,N+,CCNA & SQL 
• Experience in Coding Language (HTML,JavaScript)