Customer Service Coordinator needed at Ares Holdings

Summary

•  The successful candidate will need to provide excellent customer (Wholesale) service, capturing orders, resolving telephonic and email queries, exploring opportunities to increase sales and tracking orders with the aim of developing new and maintaining good relationships with agents, wholesale and retail customers.

Customer Service

• Customer Queries (Inbox and Telephonic)
• Clear communication with customers on late deliveries, stock availability and short shipments
• Upselling based on ATS if we do not have stock of a particular style
• Assist Visual Merchandiser with queries, stock transfers etc.
• Ensure In-depth product knowledge keeping up to date with seasonal stock and product enhancements.
• Professional interaction and liaison with customers, suppliers and employees
• Create and reconcile reports of all possible customer issues so they can be highlighted to sale manager

Stock Management

• Manage and plan the order book
• Provide service to agents/field teams
• Obtain approval from sales manager for non- standard requests allocations and then action
• Filing and general admin
• Work closely with logistics teams to ensure clear channels of communications through the supply chain

Customer order

• Manager the entry of all customer order for your specific brand into relevant ERP
• Action approved order amendments
• Actions approved customer returns
• Reporting on customer order
• Ensure alignment with local logistic in order to ensure correct prioritising of order
• Ensure orders are updated with planned delivery dates
• Ensure that local logistic have correct VAS information timeously (labels etc)
• Follow up on sale and offer replenishment or fill in order for house accounts
• Assist with corporate sale

General

• Maintaining a professional image whilst in the office or travelling
• Keep work area clean and tidy
• To assist in the development of sound operational procedures and guide and nurture less- experienced team members
• Any other reasonable and lawful ad hoc tasks or duties that may be required from time to time.