Service Advisor needed at Defy Appliances

KEY RESPONSIBILITIES:

• Maintaining high service levels, co ordinating service partners.
• Booking of service calls.
• Scheduling and closing of service calls daily and providing feedback.
• Briefing and debriefing of service partners.
• Maintaining a 4-day turnaround time.
• Running progress reports daily.
• Running of technician inventories and counting stock.
• Improving customer satisfaction by calling customers.
• Processing of service exchanges.
• Co ordinating deliveries of service exchanges.
• Selling and counting and maintaining service exchange data base

MINIMUM REQUIREMENTS:

• Applicants with Matric,
• SAP experience will be advantageous
• Excel and Microsoft word is essential

REQUIRED SKILLS:

• Strong Administration skills
• Good Communication and interpersonal Skills
• Ability to complete tasks in high pace environments
• Ability to handle pressure
• Prior experience in a service advisor or customer service preferred