Job title : Junior Client Services Consultant
Job Location : Western Cape, Cape Town
Deadline : November 11, 2024
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Responsibilities and Duties
- Manage a portfolio of clients
- Develop and maintain a great relationship with his/her clients
- Manage and resolve all service-related queries from clients via email and telephone
- Conduct regular budget review and adjust payment plan
- Assist the client in completing the debt counseling process
- Maintain/improve retention ratio, PDA ratio, and aftercare fee ratio
Key Competencies:
- Customer service orientated
- Excellent verbal and written communication
- Great team player
- Good time management
- Well-organized and great attention to detail
- Ability to work under pressure
- Self-motivated and comfortable in taking initiative
- Ability to work independently
Requirements
Minimum Requirements:
- Matric (National Diploma or Degree is an advantage),
- 1 year of Client Service experience in the financial or Credit industries (Advantage)
- Clear credit and criminal record
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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