Job title : Senior Operations Specialist – Owned Agencies
Job Location : Gauteng, Johannesburg
Deadline : November 11, 2024
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Detailed Responsibilities
- Liaise with travel designers/ Reservations Specialists/Concierge/GEL on all bookings in an operational capacity
- Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support
- Keep all booking information updated in the system ensuring CRM is continually up to date. Add all special requests from the agent into WW e.g. honeymoon, birders, dietaries, ages etc.
- Keep updated with all WS and AP product updates, as well as technology updates
- Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
- Keep abreast with company policies, procedures and system updates
CANDIDATE PROFILE
Qualification:
- Matric certificate – with mathematics (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality.
Experience:
- 4-5 years’ experience at a Senior level.
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
- Computer Literate (Microsoft Office, email, Internet)
- Proven English literacy.
- Working knowledge of TourPlan and WISH or similar booking/operating system. General product knowledge on Southern & East Africa.
- Personal or educational travel experience advantageous.
- Excellent attention to detail.
Skills:
- Excellent communication skills both written and oral, in English.
- Foreign language skills advantageous
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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