Service Specialist needed at Momentum Metropolitan Holdings Limited

Requirements

• Grade 12( Matric)
• Completed or studying towards a degree or diploma (preferred)

EXPERIENCE

• 1-2 Years Call Centre experience of customer service principles and practices. (preferred).

Duties & Responsibilities

• Engage with clients and intermediaries in a professional and client centric manner in order to evaluate and resolve their query.
• Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service.
• Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.
• Identify and report process and system failures, suggest enhancements to improve client experience.
• Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client experience.
• Live the MMI values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.