Deputy Commissioner: Taxpayer Engagement & Operations needed at The South African Revenue Service

Job Purpose

• To formulate and position Revenue Management’s value chain, operating model and frameworks in a broadly defined organisational strategy, by monitoring of international economic and trade trends, evaluate the likely impact on revenue collections, assess revenue risk and devise mitigating measures in line with all statutory requirements, on behalf of National Treasury, in order to position and enable horizontal alignment, implementation and adoption.

Education and Experience

Minimum Qualification & Experience Required

• A Relevant Master’s or Honours degree is preferable with 8-12 years financial services or accounting experience, of which at least 5 years at Senior Management level
• A Bachelor’s degree may be considered, provided experience in financial services or accounting of at least 10 years can be demonstrated AND at least 5 years at a Senior Management level

Job Outputs:

Process

• Champion policy frameworks and objectives with internal partners to ensure integration between functions in pursuit of strategic goals.
• Communicate a meaningful strategic context that articulates functional purpose in relation to the organisational vision, purpose and philosophy.
• Develop annual & longer-term resource plan and secure capacity to achieve divisional objectives consistent with long term strategic plan.
• Develop annual & long-term functional plans, set clear priorities and measurable milestones in line with divisional objectives.
• Develop functional operating model and align value chain to organisational objectives in partnership with relevant stakeholders.
• Interpret internal & external organisational changes, model change impact scenarios and introduce or adapt systems in alignment with strategic intent.
• Proactively identify interconnected problems, model alternative solutions, develop & establish contingency plans aligned to the divisional direction.
• Provide authoritative advice and guidance that supports the realisation of major organisational objectives in line with the SARS mandate.
• Provide periodic reports on performance against plan & progress on long-term initiatives & use to realign operating plan and objectives appropriately.
• Scan external environment, identify benchmarks and influence alternative operating plans or model to deliver on the SARS objectives and mandate.
• Use insights & knowledge gained from high level reports to conduct abstract, conceptual & comparative analysis to define functional strategy.
• Create the context to continuously improve all functions and systems in line with national, regional and international changes.
• Be responsive to change in order to influence and effectively manage associated functional acceptance.
• Monitor international economic and trade trends and evaluate the likely impact on revenue collection, assessing revenue risk and devising measures to mitigate risk.
• Oversee accurate and complete tax and duty revenue accounting, reconciliation and reporting information to facilitate the integration of these numbers in the Public Accounts by the National Treasury.
• Provide periodic reports, variance analysis and commentaries to manage and coordinate revenue forecasting and analysis on performance against plan and progress.
• Monitor and analyse the country’s fiscal status, position and predictions made, in order to implement remedial actions.
• Ensure implementation of corporate governance procedures, risk management and internal controls.

Governance

• Drive the development and implementation of integrated governance, risk and compliance frameworks.
• Ensure the consolidation of the risk profile for the area of accountability, manage critical risks and ensure feedback integration

People

• Create a positive organisational climate & culture to energise and focus the function in order to optimise short term and longer-term productivity.
• Influence the development of clear human capability and accountability frameworks within functional area in support of people management strategies.
• Provide leadership and direction by articulating and reinforcing the vision or direction for the function.
• Communicate strategic context that guide best practice, foster an environment of continuous learning and improved employee engagement levels.
• Performance Management of staff for effective Employee Engagement & Performance Excellence
• Engagement with internal and external stakeholders to ensure effective management of interdependencies
• Inspires, motivates, leads and manages the team.
• Monitors employee performance throughout the year via informal and formal methods.
• Invests time in professional development of the individual and team.

Finance

• Ensure that the functional strategy is adequately budgeted for through the development and implementation of a requisite budget.
• Implement effective financial control, management of costs and corporate governance in functional area.
• Prepares Business Unit Resource plan.
• Accountable for the effective management of all financial and material resources within the Business Unit.
• Complies with all requirements of PFMA and relevant Treasury and SARS policies and regulations

Client

• Define and influence relationships and service level agreements made with internal and external stakeholders.
• Ensure strategic representation of SARS and promote the enterprise with public service leaders and national, regional stakeholders.
• Build strong relationships with internal and relevant external stakeholders.
• Engagement with relevant stakeholders, intermediaries and representative bodies
• Establishing and maintaining effective customer relationships to understand customer needs, promote customer understanding of full product, systems, or services offering, and aligning to provide a solution. Ensuring a positive customer experience throughout the interaction process.