Job title : Night Auditor
Job Location : Gauteng,
Deadline : November 15, 2024
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In pursuance of this primary objective, the Night Auditor is required to:
- Make sure the Hotel reception is manned;
- Manage any guest and noise complaints;
- Do a property walkabout to ensure all is in order;
- Late check-ins and early check-outs;
- Room Service on the 23h00 shift;
- Answer the phone professionally within 3 rings;
- Do wake-up calls;
- Make bookings correctly on PMS;
- Use your own discretion on rate and taking in late walk-ins;
- Update all guest information as per reg. cards;
- Run night Audit;
- Prepare all departure guests’ folios;
- Review and balance all cash-ups;
- Encourage guests to rate the Hotel on all review platforms;
- Report any faults with the system or machinery to the Rooms Division Manager;
- Record and report any maintenance issues;
- Write comprehensive handover for the next shift;
- Set up early light breakfast station and assist with issuing of lunch packs;
- Keep the Reception area neat and tidy at all times – including the outside/entrance area.
COMPETENCIES
- Display a high degree of professionalism and integrity;
- Self-motivated and proactive;
- Enthusiasm and willingness to learn;
- Great attention to detail;
- Able to exercise discretion;
- Good memory;
- Good command of the English language;
- Good communication skills both verbal and written;
- Hospitable and friendly demeanour;
- Punctual.
REQUIREMENTS
- Minimum of 3 (three years) in a similar role in a hotel environment;
- Experience with Opera or any other PMS;
- Work night shifts, weekends and public holidays;
- Self-motivated and proactive;
- Enthusiasm, willingness to learn and positive attitude;
- Great attention to detail;
- Ability to work in a high-pressure, fast-paced environment ;
- Good command of the English language and communication skills both verbal and written;
- Willingness and ability to follow instructions;
- Must be able to work independently;
- Fully computer literate;
- Valid Driver’s License;
- Own transport preferred;
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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