Job title : Desktop Support Technician
Job Location : Eastern Cape, Mthatha
Deadline : November 15, 2024
Quick Recommended Links
Key Responsibilities
- Ensure that contracted customer Service Level Agreements are met.
- To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA.
- To ensure that calls are logged retrospectively if no call was logged for work completed.
- Ensure that calls are checked and updated with the latest updates until call closure.
- To ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal support.
- Administer User and Computer accounts, as well as Group membership in AD.
- Perform various tests on all hardware platforms and networks and document all operating system software.
- Practice Expert knowledge on Preventative Maintenance.
- Coordinate with internal IT staff and customers to resolve technical issues and escalate them if required.
- Co-ordinate with staff to install and configure all EUC.
- Identify and resolve all hardware and software issues.
- Installing, Configuring, and Updating required hardware and software.
- Troubleshooting and diagnosing to detect and solve technical problems.
- Design and perform various tests on applications according to required standards.
- Maintain and develop all user applications and define specifications based on client requirements.
- To ensure that best practices are adhered to.
- To ensure that Standard Operation Procedures are followed.
- To provide input to the Monthly Operations Report.
- To ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users.
- To Backup Engineers for customers and support staff where required.
- Manage requests/calls escalated to Vendors and 3rd Parties
- Train employees to analyse and repair all product failures and analyse customer requirements.
- Ensure adherence to Customer’s Corporate Governance and Risk Management Policies as per prescribed compliance.
Minimum Requirements
- Certificate or Diploma in Information Technology
- 3 – 5 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office Applications
- Microsoft Azure Fundamentals – AZ900
- Microsoft Office 365 Fundamentals – MS900
- MTA: Windows Operating System Fundamentals (Windows 10)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Must ideally have own vehicle
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- ICT jobs
Apply for job
Related Jobs
Email Me Jobs Like These
New Job Alert
Never miss a chance!
Let us know your job expectations, so we can find you jobs better!
Showing 1–10 of 12 jobs