Senior Analyst Insurers Supervision Department (Pretoria) needed at FSCA South Africa

Key Performance Areas:

• Liaise with the public and other stakeholders when receiving complaints or enquiries;
• Investigate complaints and enquires within the required departmental turnaround times;
• Monitor compliance with legislation to ensure the protection and fair treatment of policyholders;
• Participate in on-site inspections to insurers to establish compliance with insurance legislation; best practice and market conduct related issues;
• Manage relationships with insurers assigned in the portfolio;
• Perform administrative and other activities relating to the regulatory framework as may be required; and
• Assist the department with projects that the department is working on.

Other Key Competencies:

• The candidate must demonstrate the following skills and attributes: A high level of judgement and a confident and decisive approach; problem analysis, information gathering, communication skills, good interpersonal skills and emotional intelligence, customer relations and persuasiveness skills and must be computer literate.
• FSCA is committed towards increasing the representation of marginalised groups in line with its Employment Equity Plan. Persons with disabilities are encouraged to apply.
• Please note that correspondence and communication will only be conducted with short listed candidates and that the FSCA reserves the right not to appoint if a suitable candidate is not identified.

Requirements

• A B. Com or law degree with at least 5 years relevant work experience in the insurance industry.
• Sound knowledge and understanding of the Insurance Acts and the insurance industry related operational requirements are essential.
• A Compliance and/or Risk Management background is needed.