Job purpose: 

• Junior Lexie Experts will provide high quality support  and remote care under the guidance of the Lexie Experts to a hearing programme being provisioned to service the market in the United States. Junior Lexie Experts assist customers remotely via video and voice calls, texts, emails and messenger services, with the Junior Lexie Expert troubleshooting issues with hearing aids, and making suggested changes and tweaks to the settings and functioning of the hearing aids for the customer. Junior Lexie Experts will provide hearing aid retention through support calls to existing customers and the onboarding of new customers.

Minimum education (essential):

• B. Communication Pathology in Audiology or Hearing Aid Acoustician Foundation

Minimum education (desirable):

• M.Communication Pathology in Audiology

Minimum applicable experience (years):

• 1 – 2 years

Required nature of experience:

• Fitment of hearing aids
• Troubleshooting hearing aid related issues
• Troubleshooting customer experience related issues
• Basic fine tuning of hearing aid settings
• Customer relations and relationship management
• Administration and customer record management
• Working within a digital environment

The following experience would be advantageous: 

• Working in a call centre or in sales
• Ease of use with video calling

Skills and Knowledge:

• Excellent English skills with a neutral English accent
• Excellent communication ability and oratorship 
• Working with a customer management system
• Conflict management