Job Objectives

Operational Management

• Ensure property practices, policies and processes are consistently implemented across the assigned portfolios and that risks are identified, monitored and mitigated.
• Assume full accountability for letting arrangements, including sourcing tenants, ensuring renewals, drafting leases and loading leases onto the system.
• Negotiate optimal lease agreements to the benefit of the Group.
• Ensure agreed terms are fulfilled by all parties and contractual obligations of tenants executed on time and within agreed standards.
• Ensure relationships with tenants are well-managed, maintained and property requirements met.
• Advertise vacant space through direct calls to national tenants or through property agents.
• Work in collaboration with cross functional teams to ensure that property and infrastructure needs are clearly understood and executed.
• Develop and maintain networks with landlords, developers and other key stakeholders to ensure the assigned portfolio and area remains ahead of developments in the property market.
• Grow the business through new customer leads and property management referrals.
• Work alongside brand, marketing and PR teams to attract and drive traffic to the shopping centres.
• Research opportunities to capitalise on the utilisation of buildings within the assigned portfolio.
• Continually strive to identify ways to add value to each centre/property.

Facilities Management

• Manage the efficient running of all buildings and facilities within the assigned portfolio.
• Ensure contractor performance and relationships are managed in line with contractual agreements and in terms of the Occupational Health and Safety Act.
• Conduct centre visit inspections ensuring every operation in the centre is functional and in line with organisational and regulatory requirements.
• Coordinate all maintenance requirements.
• Ensure compliance and control with all aspects of OHSA including fire and hazard control.
• Oversee the work of all service providers, ensuring delivery within agreed standards including gardening, cleaning, security, metering (water and electricity) services.
• Execute technical maintenance control.

Financial Management

• Prepare and manage the annual budget for the assigned portfolio and maintain effective budgetary control to achieve operational efficiencies.
• Generate and report on income and expense control, including maximum profits, quotes, orders, invoices, rent reductions, bad debt write offs, etc.
• Conduct monthly inspection of income statements, provisions on expenses, correct allocations, etc.
• Prepare and report on variances throughout the year, proactively mitigating risks and deviations.
• Draft final accounts upon the sale of buildings.
• Manage and execute audits, ensuring compliance and timeous submission of audit reports.
• Manage rental and utilities arrears, including liaising with debtors clerks, direct follow ups, issuing demand letters and handing over to attorneys.
• Execute all municipal expense and insurance recoveries.
• Prepare and report on the financial performance of the assigned portfolio, including vacancies, arrears, outstanding leases, and any additional reporting required by the leadership team.

People Management

• Efficiently manage the team to deliver on all performance, compliance and service standards, ensuring facilities are fully operational.
• Support the team with learning initiatives to ensure they are enabled to deliver on performance expectations.

Qualifications

• Degree in Finance, Property Studies, Business, Legal or an equivalent field – (essential).
• Certificate in Shopping Centre Management – (beneficial).

Experience

• +3 years’ experience in a similar role, managing a property portfolio across the value chain in a large and complex organisation – (essential).
• Exposure to financial or management accounting, with a good understanding of financial disciplines and its application in a property environment – (essential).